General Terms and Conditions of the company

TenCorp s.r.o.

  • Karla IV. 54
  • 530 02 Pardubice
  • Czech Republic
  • Company ID no.: 10914960
  • Tax ID no.: CZ10914960

Hereinafter referred to as the (operator)


These Terms and Conditions (hereinafter referred to as the "Terms and Conditions") of TenCorp s.r.o., with its registered office at Karla IV. 54, 530 02 Pardubice, ID no. 10914960, registered at the Municipal Court in Hradec Králové, Section C, File no. 47785, in accordance with the provisions of § 1751, paragraph 1, Act no. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement (hereinafter referred to as a “purchase agreement”) concluded between the Seller and another natural person (hereinafter referred to as the "buyer") through the seller's online store. The eshop is operated by the seller on the website at (hereinafter referred to as the "website") via the website interface (hereinafter referred to as the "eshop web interface").

Subject matter of contract

The subject matter of the contract are the goods specified in the purchase agreement - order. The dimensions, weight, performance, capacity and other information provided on the seller's website are non-binding. All information is provided according to the current data available, and our company does not warrant this and is not responsible for any damages caused thereby. The buyer has the right to verify this information with the seller before placing an order via email or otherwise. Product images may only be illustrative (e.g. there may be a difference in color or content of a set of products, in which case the product label describes the color or content of the product set). The eshop operator undertakes to only deliver to its customers goods in perfect condition and in accordance with the specifications or properties usual for the given type of goods that comply with applicable standards valid in the Czech Republic.

Purchase agreement

  1. By concluding a purchase contract, the buyer confirms that he has read these Terms and Conditions, as well as the Complaints Procedure, and agrees with them. The buyer is notified of the Terms and Conditions and the Complaints Procedure sufficiently before placing an order, giving him the opportunity to acquaint himself with them.
  2. To order goods, the buyer must fill out the order form on the eshop website. An order created on the eshop website is a proposal to conclude a purchase agreement. Before sending the order to the operator, the buyer is allowed to check and change the data entered in the order by the buyer, also with regard to the buyer's ability to detect and correct errors arisen when the data were entered in the order. The prices of the goods are valid at the moment of the order placement.
  3. The contractual relationship between the operator and the buyer shall arise upon delivery of the order confirmation (acceptance), which is sent to the buyer's e-mail address, or in the user interface labeled "order with payment obligation". The buyer acknowledges that the seller is not obliged to conclude a purchase agreement.
  4. The buyer agrees to the use of distance communication to conclude the purchase contract. The costs incurred by the buyer when using means of distance communication in association with the conclusion of the purchase agreement (the cost of internet connection, the cost of telephone calls) are paid by the buyer himself.

Payment terms and price of goods

  1. The supplier reserves the right to change prices. Valid prices are confirmed by the supplier when the order is confirmed.
  2. The listed prices are valid when the order is placed.
  3. The prices listed in the price list are including VAT and are final.
  4. The seller reserves the right to make mistakes and changes to the above prices in the event of a change in exchange rate, significant inflation or significant changes in the supply conditions of manufacturers and other suppliers of goods.
  5. The purchase price will be considered paid only after the entire purchase price is credited to the seller's account for a separate part of the delivery.
  6. An invoice issued on the basis of a purchase agreement between the seller and the buyer also serves as a tax document and delivery note.
  7. The title to the goods passes to the buyer after full payment of the purchase price and its receipt.
  8. The price of the goods includes a free for transportation to the place specified by the buyer.
  9. In the event that the buyer pays in advance and the seller is unable to deliver the selected goods, the seller shall immediately return the payment to the customer in the agreed manner.
  10. Please make the payment within 5 days of the order placement; if we do not receive the payment within 5 days, the order will be canceled and sanctions specified in the Terms and Conditions may be applied.

Cancelling an order

An order can be canceled by email if the existing order is received and the goods have not been shipped. In the event of a later cancellation of the order, the operator is entitled to compensation for damages, in particular demonstrable costs of dispatching the goods.

Warranty and service

The warranty for the sold goods is provided by the seller according to generally valid legal regulations for the period specified in the warranty certificate. Unless specified otherwise for a given product, the product warranty period is 24 months. The warranty period shall begin on the day of the receipt of the goods. The warranty period shall be extended by the time that a product is under warranty repair. In the event of the exchange of goods, the new warranty period shall start at the moment of its receipt. The warranty document for settling the warranty shall be the cash receipt or invoice (store carefully) that is attached to your order (package). The warranty covers manufacturing defects in products or other defects not caused by improper or uncareful handling. The warranty claim shall expire in the following cases:

Mechanical damage

  • Use of the product in contradiction with its purpose or instructions for use (e.g. hitting the racket on the edge of the table) 
  • Using the product in conditions not conforming to the parameters of use specified by the manufacturer
  • The goods have been damaged by excessive stress or use in violation of the conditions specified in the documentation
  • The warranty does not cover normal wear and tear of the product caused by its use (total wear and tear of shoes before a period of 2 years expires).

Complaints procedure

If defects occur in the goods purchased in the shop during the warranty period, the customer has the right to claim a complaint. The buyer may submit a legitimate claim by one of the following options:

  • At the operator's email address:
  • By post at the operator's address:
    • TenCorp s.r.o.

    • Karla IV. 54
    • 530 02 Pardubice
    • Czech Republic
    • Company ID no.: 10914960
    • Tax ID no.: CZ10914960

When dealing with a complaint, the store proceeds according to the following conditions: 

  1. The customer delivers the claimed goods at his own expense to the store's address Claimed goods must be delivered complete, including all parts and accessories (unless otherwise agreed), and purchase documents, or a warranty certificate, must be attached;
  2. the customer must clearly and completely describe the defect. The claimed goods will only be checked for the defect claimed by the customer;
  3. if the customer does not remove any material or formal defects of the complaint within the period set by the store, the goods will be returned and the claim will be rejected. 
  4. The store will handle properly applied claims within 30 days from the delivery of the claimed goods.
  5. If the period referred to in subparagraph 3 cannot be met, the store shall inform the customer of the extension of the deadline and the reasons for it.
  6. If the defect is removable, the customer has the right to its removal free of charge. 
  7. If the defect is not removable, the customer has the right to exchange the goods or to withdraw from the contract. The customer has the same right if the removable defect appears repeatedly.


The seller processes the personal data of the buyer. For more information on this processing, see the "Personal data protection" page.

Final provisions

These Terms and Conditions apply in the extent and wording as it appears on the Seller's website on the day of the placement of an electronic order. By sending an electronic order, the buyer confirms to the seller that he accepts the price of the ordered goods, including freight and transport costs, and all terms and conditions and provisions in force at the moment of the placement and sending of the order. Sending an order shall bind the buyer to the delivery of the goods for the specified period. The participants explicitly agreed pursuant to §262, paragraph 1 of the Commercial Code that, unless expressly stipulated otherwise by the Terms and Conditions, their rights and obligations shall be governed by the Commercial Code, particularly §409 et seq.

Pardubice, December 10, 2021